How it works
For booking an appointment, please click here: Appointment
How does it work
With Doctor Palma ® it’s very easy to see a doctor in our clinics, at your place or through online consultation.
How it works
Medical Assistance in Clinics:
Doctor in Palma City Center
Doctor in Palma Doctor in Palma Doctor in Palma Doctor in Palma Doctor in Palma Doctor in Palma
How it works:
1) The patient books an appointment or contact us.
2) We ask the patient for his permission to keep his information in our system according to Spanish and European laws (Name, Age, Gender, Date of birth, ID type and number, Address, Telephone number, Email, etc.) filling the GDPR Consent here.
How it works
How it works
After the patient is diagnosed and a treatment is established, the doctor writes a report that is sent by email along with the invoice, so as the patient can claim it back from his/her insurance.
If the doctor considers that the patient needs to go to a hospital for further tests or treatments, we can indicate the nearest and more convenient hospital for the patient’s location.
Doctor in Palma City Center
How it works
Doctor Home Visits:
Nowadays, with the help of technology and communications, having a home visit from Doctor Palma ® is really easy.
Here, we explain this simple steps on how a home appointment visit can be done:
Doctor in Alcudia Doctor in Alcudia Doctor in Alcudia Doctor in Alcudia Doctor in Alcudia Doctor in Alcudia
Doctor in Palma City Center
How it works:
1) The patient books an appointment or contact us.
2) We ask him/her about his health problem and his/her location.
3) We ask the patient for his permission to keep his information in our system according to Spanish and European laws (Name, Age, Gender, Date of birth, ID type and number, Address, Telephone number, Email, etc.) filling the GDPR Consent here.
4) We determine if we can make a home visit there, and at what time that day, or the following day it can be made.
5) In case we can do it, we propose a time for the home visit, and an approximate basic price for the home visit. This price includes the home visit and prescriptions (it doesn’t include tests, injections, or other procedures that may be needed, which go on top of the basic price).
6) If the patients agrees for the time and price proposed (it may vary within regions/distance), the doctor goes to his place (house/hotel) at the time agreed.
We always ask for a margin of 1 hour due to possible emergencies, traffic jams, problems to park in the area, etc., that could happen.
Before the doctor goes to the patient’s place, we confirm that the patient is there to wait for him/her.
7) In case we can’t get to the patient’s location, or it’s not necessary because the problem can be solved with a video-consultation, we offer it to the patient.
8) Before the doctor leaves to the patient place, we send through Redsys a payment link to the patient’s email.
9) As soon as possible after the patient is diagnosed and a treatment is established, the invoice will be sent by email so as the patient can claim it back from his/her insurance.
Note: Sometimes you need to check your Spam folder to find it, as your email provider could not recognise our email as a familiar one for you.
10) If anything goes wrong (i.e.: the pharmacy doesn’t have the prescribed medication, or if it’s an old pharmacy that doesn’t work with electronic prescriptions), we’re always here to help you, in our working hours. You just need to call us or send us a WhatsApp so we can help you with any issue that may occur.
Doctor in Palma City Center
Doctor in Palma
How it works
Doctor in Mallorca
Telemedicine:
Telemedicine services have become a reality after the last pandemic.
In some cases, like lack or loss of prescriptions from origin, or some kind of pathologies which doesn’t need an comprehensive physical examination, the telemedicine application method could be very useful, as it is much quicker and less expensive for the patient.
Our registered doctors can perform telemedicine and make telematic prescriptions valid in all the Spanish territory through the REMPe system.
Doctor in Palma City Center Doctor in Palma City Center
How it works
How it works:
If it is considered that a telematic consultation is possible, we ask the patient for his permission to keep his information in our system according to Spanish and European laws (Name, Age, Gender, Date of birth, ID type and number, Address, Telephone number, Email, etc.) filling the GDPR Consent here.
After that, we can coordinate a time for the video-conference or phone call.
A payment link will be sent from a secure server platform from Redsys. Once the payment is made, it’s possible to procced with the video consultation.
Once one of our doctors makes the video/tele consultation and evaluates your case.
If prescriptions are needed, after the doctor finishes making them (normally a couple of minutes after the payment is done), they are sent to your email in an attached PDF file with a QR code, valid in all Spain through the REMPe platform.
Note: You don’t need to download any App The PDF with the QR code is enough for most pharmacies to provide the prescribed medications. It’s important though, that you take to the pharmacy the patient’s ID.
In the case that the doctor considers that you need to go to a hospital for further evaluation or tests (blood tests, image tests, etc.), we can indicate the closest and more convenient options, depending on your case and location.
How does it work
How it works
How it works
Payments:
How does it work
When a home visit is made, or in the case of telematic consultations, we use the Paygold system, where you can pay with your credit/debit card in a secure way.
In these cases, a payment link will be sent to your email from a secure server platform from the bank.
You just need to follow some simple steps there, as in any internet payment case is done.
How it works
How it works
Sometimes some credit cards/ banks need a confirmation by SMS, so it’s important that the patient knows how his/her card works with his bank, his PIN number, and have a connection to a phone network.
This is the only remote payment way we accept (we don’t use paypal or bank transfers).
See more information on payments
Book an appointment here
How it works
